Position: IT Application Specialist
Reporting to: The Software Development & Reporting Manager
Purpose of the Position:
National College of Ireland (NCI) is seeking to recruit IT Application Specialist for a fixed term contract. The IT Application Specialists primary responsibilities will be the support, administration, maintenance, and development of line-of-business applications across multiple business functions using XRM, process automation, and data integration platforms.
Business process automation with Power Platform CRM/XRM administration and customisation with Dynamics 365, Exposure to a data integration platform such as Data Factory, Scribe Online, Informatica, etc. advantageous but not essential. being advantageous.
Ideally the application Specialist should have a minimum of 3 years’ experience of administration with an XRM or similar and experience with aspects of Microsoft’s Power Platform.
Key Relationships:
Director of IT and Innovation
CRM Business Owner
IT Senior Managers
Department Subject Matter Experts (SMEs)
Multiple Software Vendors
Key Responsibilities:
Responsible for the administration of the college’s CRM, including development of customisations, workflows, and general support and maintenance.
Daily management and troubleshooting of CRM & portal environments, Power Automate flows with integrations from Microsoft Forms and SharePoint.
Responsible for management of system updates for Dynamics 365, Portal
Responsible for administration of CRM Licenses to ensure the College has the correct blend of licenses to satisfy needs of the business.
Responsible for data quality checks and advise departments on data quality issues and oversee remedial actions ensuring quality of data within CRM.
Responsible for scheduling periodic preventative maintenance checks.
Responsible for managing the College’s relationship with its CRM Partner.
Monitoring CRM Product enhancements and make recommendations to the business.
Supporting end-users if issues arise related to CRM and Triage issues escalated by Subject Matter Experts (SME’s) prior to escalation to third party support.
Working as part of the IT Team to resolve issues related to the Microsoft Dynamics, Power Automate Flows, Portal Environment.
Interact with the 1st Line Response Team members where support requests are escalated to them and manage such requests to closure.
Shared responsibility for application security, user setup and management
Support CRM work streams within key projects
Key Attributes:
The ideal IT Application Specialist must hold a degree in ICT or equivalent.
Technical and analytical skills with a systematic working style¿ with a strong attention to detail and being able to work to strict deadlines.
Strong facilitation, analytical and design skills – A problem solver.
Ability to write procedural documentation for support and training of applications.
Personable, confident with excellent communication skills, both verbal and written across all user levels.
The successful candidate must be willing to perform cross-functional duties as necessary to support the IT team.
Qualifications Required:
- A relevant third-level qualification in computer science, information systems or related discipline, or equivalent professional experience.
Skills & Competencies:
- Fluent spoken and written English.
Contract: 24months, Fixed Term
Hours: Full Time
Salary: Senior Specialist/Supervisor Salary Band (€43,516 to €64,630)
Annual Leave: 24 days
Visa: Must hold a valid working visa
Closing date for applications is the 9th of October at 5pm (Standard Irish Time).
Note: The functions and responsibilities assigned to this role are based on the current stated role and objectives of the college. These functions and responsibilities may alter in line with any change in the role and objectives of the NCI.
The Importance of Confidentiality
We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.
Candidates' Obligations
In submitting a completed Curriculum Vitae and supporting documentation, candidates are declaring:
That all the particulars furnished in their application are true and correct without omission and that they are aware of the qualifications and particulars for this position.
That to the best of their knowledge that there is nothing in relation to their conduct, character or personal background of any nature that would adversely affect the position of trust in which they would be placed by virtue of this appointment.
Their irrevocable consent to NCI making such enquiries as deemed necessary in respect of their suitability for the post in respect of which their application is made.
Their acceptance and confirmation of the entitlement of NCI, as appropriate to, reject their application, or to terminate their employment (in the event of a contract of employment having been entered into on foot of this competition) if they have omitted to furnish NCI with any information relevant to their application or their continued employment or where they have made any false statement or misrepresentation relevant to this application or their continuing employment with the College.
Candidates should note that they may be required to submit documentary evidence in support of any particulars given by them in their application for the post.
Data Protection Acts 1988 to 2018 and the Freedom of Information Acts 1997 to 2014 as amended
Data collected for the purposes of recruitment activities
NCI conducts recruitment processes to fill vacancies within the college. When applying for these competitions applicants are asked to submit a range of documents, e.g., a completed application form, CV and/or a personal statement or cover letter. For the purposes of recruitment activities, we will not collect any personal data that we do not need to assess your candidature for a role with us.
Legal Basis for Processing
NCI ’s legal basis for the processing of this data is a combination of individual consent, contractual necessity and legal obligations.
Withdrawal of Consent
Applicants can withdraw their consent for the processing of their personal data at any time by notifying the College. It is important to note that withdrawal of consent prior to the completion of the process will be considered as a withdrawal of the application.
What we do with your data
People who are directly employed by NCI and are based in Ireland process all the personal data collected for both recruitment and HR purposes.
Shortlisting
HR draft up the shortlisting documents and provide the initial screening to determine if a person meets the essential criteria of the competition. A shortlisting panel is generally made up of two senior grade staff members from the relevant department for which the role is being recruited.
Sharing of your data
Where you have been successfully shortlisted for a post, each interview panel member will be furnished with a copy of the relevant information of those who will be attending interview in order that they can review applications in advance of the interview process. All such information will be returned to NCI and shredded following the competition process. Some of the interview panel will be external interviewers, who are not employees of NCI but are engaged for the purpose and are strictly subject to the rules and policies of the College.
Access
Applicants can request and receive access to their data at any time and can request and receive a copy of this data, in electronic/transferable format.
Erasure
Applicants can request the data held be erased. In this case, the application for a position is considered withdrawn.
Rectification
Applicants can have any incorrect information corrected.
Objection / Withdraw
Applications can object to this information being processed and/or can request to withdraw from the application process
Complain
Applicants can make a complaint to our internal Information Governance and Data Protection Officer
NCI Information Governance and Data Protection Officer
National College of Ireland, Mayor Street, IFSC, Dublin 1
Tel (Direct): + 353 1 4498 523 ; Tel (Reception): + 353 1 4498 500
And/or make a complaint to the relevant authority
Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28
Tel: +353 (0) 761 104 800
National College of Ireland is an equal opportunities employer and is a Member of the Athena SWAN Charter. NCI is committed to serving our diverse community and welcomes applications from underrepresented groups.